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Terms of Service

Version 4 · published November 2, 2026

SAMMURAI

Terms of Service

Last updated: 2 November 2026

These Terms of Service ("Terms") are an agreement between you and Sammurai, Corp. ("Sammurai", "we", "our" or "us"). They cover the Sammurai website, the Sammy app for iPhone and Android, Sammy herself, and our related services (together, the "Service").

Please read Section 9 (Sammy Plus, payments and cancelling) carefully. It explains how the subscription renews automatically and how to cancel it.

Our Privacy Policy and AI Policy explain how we handle your information and how Sammy's AI works. They form part of these Terms.

1. Who We Are and What Sammy Is

The Service is provided by Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States. You can reach us at info@sammurai.ai.

Sammy is an AI companion made by Sammurai. Sammy is an AI, not a person. She is not a therapist, and Sammurai is not a medical, mental-health or emergency service. If you are in crisis, call or text 988. If you are in danger, call 911.

2. Agreeing to These Terms

You accept these Terms when you create an account or use the Service. If you do not agree, do not use the Service.

3. Who Can Use Sammurai

You must be 18 or older. Sammurai is an adults-only service and is not intended for anyone under 18.

  • We ask for your date of birth when you create an account, and we do not create an account for anyone under 18. You confirm that the date of birth you give is true.

  • If we learn that an account belongs to someone under 18, we will close it and delete its personal information.

  • Sammurai is offered only to people in the United States, on the website and in the apps. We may limit or block access from outside the United States.

4. Your Account

You sign in with your Apple ID (Sign in with Apple) or your Google Account. We never receive your Apple or Google password.

You are responsible for keeping the account you sign in with secure, for everything done through your Sammurai account, and for the accuracy of your account details. Tell us at once at info@sammurai.ai if you think someone else has used your account. You may not share your account, transfer it, or create an account for someone else.

5. Google Calendar (Optional)

You can choose to connect Google Calendar, separately from signing in. If you do, Sammy uses how many events are on your calendar today to shape your check-in, never what they are. You can disconnect it at any time in Settings or at https://myaccount.google.com/permissions.

Sammurai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy and the Google Workspace User Data and Developer Policy, including the applicable Limited Use requirements. Your use of Google's services is also subject to Google's own terms.

6. Sammy Is an AI

Sammy is an AI. Her first line in every Sit Down says so, and if you ask whether she is a person, she tells you that she is an AI.

Sit Downs need your AI consent. To put Sammy's replies into words, some of what you say is sent as text to Amazon Bedrock, an AI service run by Amazon Web Services. Before Sammy can talk with you, the app asks you to allow this. Without that permission you cannot have a Sit Down or a check-in. You can withdraw it at any time in Settings; Sammy then stops talking with you until you allow it again. The AI Policy lists exactly what is sent, and what never is.

7. Sit Downs and Recordings

7.1 Every Sit Down is recorded

A Sit Down records your camera and microphone for the whole conversation, together with a written transcript of what is said. There is no unrecorded kind of Sit Down. By starting a Sit Down, you agree to it being recorded. On the website, we also ask for this agreement on screen before your first Sit Down.

A recording is kept while your account exists, until you delete that Sit Down or your account. After either, the recording, its transcript and its clips are deleted within 30 days.

7.2 Other people

You are responsible for everyone who can be seen or heard in your Sit Downs. Before anyone else appears in or can be heard in a Sit Down, you must tell them it is being recorded and get their consent where the law requires it. Some states require the consent of everyone in a conversation before it is recorded.

You must not use Sammurai to record anyone secretly, to record a conversation you are not part of, or to record anyone under 18.

7.3 Who can see a Sit Down

You choose who can see each Sit Down:

  • Private: only you, unless you share it.

  • A group: the members of a group you choose.

  • Public: anyone signed in to Sammurai.

You can also share a Sit Down with a group or a person inside Sammurai. Sharing a link outside Sammurai (for example by message or email) makes that Sit Down Public, and anyone who opens the link must sign in to Sammurai to see it. You can delete a Sit Down at any time.

8. Safety and the Crisis Protocol

Sammy is an AI, not a therapist. Sammurai does not provide medical or mental-health advice, diagnosis or treatment, and it is not an emergency service. If you are in crisis, call or text 988. If you are in danger, call 911.

What you say in a Sit Down is checked for signs that you might be in danger, including signs that you might hurt yourself or that someone is hurting you. You agree that, if a check finds such a sign, the following happens automatically, without asking you first:

  • Sammy says one fixed sentence that gives you the 988 number, and your screen shows crisis lines you can call or text.

  • The Sit Down ends, and its recording stops.

  • The Sit Down becomes Private, any links you shared to it stop working, and it can no longer be shared.

  • Sammy forgets anything she learned from it.

  • Its recording, transcript, clips and title are permanently deleted, normally within about 75 minutes and in any case within 24 hours. A deleted crisis Sit Down cannot be recovered.

The checks can be wrong in either direction: they may end a Sit Down that was not a crisis, or miss one. If you need help, call 988 or 911; do not wait for Sammy. The full protocol is published in our AI Policy.

9. Sammy Plus, Payments and Cancelling

9.1 The free plan and Sammy Plus

  • Free: 30 minutes of Sit Downs each calendar month, at no charge. Recordings and clips on the free plan carry a watermark.

  • Sammy Plus: US$20.00 a month, on the website and in the iPhone and iPad app. It includes 30 hours of Sit Downs each calendar month, no watermark, and the other features listed on the Sammy Plus screen.

Sit Down time on both plans resets at the start of each calendar month, and unused time does not carry over. When the month's time is used up, you cannot start a new Sit Down until the next month begins, or, on the free plan, until you subscribe to Sammy Plus.

Sammy Plus is sold on the website and in the iPhone and iPad app. It cannot be bought in the Android app.

9.2 Automatic renewal

Sammy Plus is a monthly subscription that renews automatically. You are charged US$20.00 when you subscribe, and again every month on the same day, until you cancel. When you cancel, Sammy Plus stays on until the end of the month you have already paid for, and nothing more is charged.

9.3 Who bills you, and how to cancel

How you cancel depends on where you bought Sammy Plus. Deleting the app does not cancel a subscription.

  • Bought on the website: you are billed by Stripe, our payment processor, on our behalf. Cancel online at any time on the Sammy Plus screen on the website (app.sammurai.ai/subscription → Cancel subscription). The cancellation takes effect straight away, and Sammy Plus then runs to the end of the month you have paid for.

  • Bought in the iPhone or iPad app: you are billed by Apple, to your Apple ID. Cancel in your Apple ID's subscription settings (on iPhone: Settings → your name → Subscriptions → Sammy Plus). Under Apple's rules, the subscription renews unless you cancel at least 24 hours before the end of the current month. We cannot cancel an App Store subscription for you.

9.4 Refunds

  • Website (Stripe): you can cancel at any time and keep Sammy Plus until the end of the month you have paid for. We do not refund a partly used month, except where the law requires a refund, if you were charged twice for the same month, or if we shut down the Service, in which case we will refund the unused part of the month you paid for.

  • App Store (Apple): refunds follow Apple's rules and are handled by Apple, not by us. You can request one at reportaproblem.apple.com.

9.5 Failed payments

If a monthly payment on the website fails, Sammy Plus stays on while the payment is retried. If the payment still cannot be collected and the subscription ends, your account goes back to the free plan. Apple handles failed App Store payments under its own rules.

9.6 Price changes

We may change the price of Sammy Plus. We will tell you before a higher price applies to your subscription, and you can cancel before it does. If you do not cancel, the new price applies from your next renewal. App Store subscriptions also follow Apple's rules on price changes, which may ask for your agreement.

9.7 Deleting your account

  • A website (Stripe) subscription is cancelled immediately when you delete your account, and there is no refund for the rest of the month. If Stripe does not confirm the cancellation, your account is not deleted, and you are asked to try again, so that you are never charged for an account that no longer exists.

  • An App Store subscription is not cancelled by deleting your account. Apple keeps billing it until you cancel it in your Apple ID's subscription settings (Section 9.3).

10. Your Content

"Your Content" means what you create or put into Sammurai: your Sit Downs, their recordings, transcripts and clips, the questions you ask, your groups, and your profile and profile picture. You own Your Content. You confirm that you have the rights to everything you put into Sammurai, including the consent of anyone who appears in it (Section 7.2).

You give Sammurai a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to provide the Service to you and to the people you choose to share with; to keep the Service and its users safe, including moderation and the crisis protocol; to let your own Sammy learn about you when you allow it (Section 13); and to comply with the law. This licence ends when the content is deleted, except for copies kept as the Privacy Policy describes.

11. What You May Not Do

Sammurai has no tolerance for objectionable content or abusive users. You may not use the Service to:

  • break any law, or help anyone else break one;

  • post or share content that is obscene, pornographic, sexually explicit, hateful, violent, gratuitously graphic, defamatory or discriminatory;

  • harass, abuse, threaten, intimidate, bully, stalk or exploit anyone;

  • post anything that sexualizes or endangers a minor, or shows the abuse of a minor;

  • encourage or glorify suicide, self-harm, eating disorders or violence against others;

  • record anyone without the consent the law requires, or record anyone under 18 (Section 7.2);

  • impersonate anyone, or misrepresent who you are or your affiliation with anyone;

  • post someone else's private or personal information without their permission;

  • infringe anyone's intellectual property or other rights, or post content you do not have the right to share;

  • distribute malware, spam or deceptive content;

  • try to get around Sammy's safety checks, make her say things she is designed not to say, or extract her instructions;

  • use what Sammy says about a person to make decisions about that person's employment, credit, housing, insurance, education, health care or legal matters;

  • scrape the Service, access it by automated means without our permission, or probe, scan, attack or disrupt our systems;

  • get around age, location, visibility, blocking or moderation controls.

Breaking these rules may lead to content removal, suspension, or permanent closure of your account.

12. Reporting, Blocking and Moderation

  • Report: you can report a Sit Down, a clip or a person in the app, or write to info@sammurai.ai. Reports are reviewed by people, and we aim to review every report within 24 hours.

  • Block: you can block a person in the app. Blocking works both ways: neither of you sees the other's Sit Downs, clips, invitations or notifications. You can unblock them later.

  • Our right to remove content: we may remove or restrict any content, limit features, or suspend or close accounts that break these Terms, with or without a report, and where the law requires it we may report content to the authorities.

  • If you disagree: if we act against your content or account and you think we got it wrong, write to info@sammurai.ai and a person will look at it again.

13. What Sammy Says, and What She Learns

Sammy can be wrong. Her questions and replies, the moments she suggests, what she noticed and what she remembers are produced by AI. They may be inaccurate, incomplete or inappropriate, and she can misunderstand you. Sammy listens and asks questions; she does not give professional advice of any kind. Do not rely on anything she says for medical, mental-health, legal, financial, safety or other important decisions. You are responsible for what you do with it.

What she learns about you. Sammy keeps what she learns about you from your Sit Downs only while learning for your own Sammy is turned on for your account. It is off unless you turn it on. Nothing is learned from a Sit Down that ends under the crisis protocol (Section 8). What your Sammy learns about you is used only for you. Your conversations are not used to train any AI model shared with other people. The AI Policy explains what is kept and for how long.

14. New and Changing Features

Some features are new or experimental. They may change, be limited or be removed, and may not always work as expected.

15. Our Intellectual Property

Sammurai and its licensors own the Service, including Sammy (her name, character, voice and likeness), S.A.M., the software, the design, and the Sammurai name and logo. These Terms do not give you ownership of any of it.

We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for your own non-commercial purposes, subject to these Terms.

16. Other Companies' Services

The Service relies on other companies, each under its own terms: Apple and Google for sign-in and the app stores; Amazon Web Services, including Amazon Bedrock, for hosting and for helping Sammy put her replies into words; Stripe for payments on the website; and Google for Google Calendar (optional) and for analytics in the apps (only if you allow it). We are not responsible for services we do not control.

17. Apple App Store

This section applies if you got the Sammy app from Apple's App Store. If it conflicts with anything else in these Terms, this section governs your use of the iOS app.

  • Agreement between you and Sammurai only. These Terms are between you and Sammurai, Corp., not Apple Inc. Sammurai, not Apple, is solely responsible for the app and its content.

  • Licence. Your licence to use the app is a non-transferable licence to use it on Apple-branded products that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.

  • Maintenance and support. Sammurai alone is responsible for providing maintenance and support for the app (info@sammurai.ai). Apple has no obligation whatsoever to provide any maintenance or support services for the app.

  • Warranty. Sammurai is responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever for the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are Sammurai's responsibility, to the extent these Terms do not exclude them.

  • Product claims. Sammurai, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: product liability claims; any claim that the app fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection, privacy or similar laws.

  • Intellectual property. If a third party claims that the app, or your possession and use of it, infringes that third party's intellectual property rights, Sammurai, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.

  • Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

  • Developer name and address. The app is provided by Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States. Send any questions, complaints or claims about the app to info@sammurai.ai or to that address.

  • Third-party terms. You must comply with any applicable third-party terms when using the app, for example your wireless data service agreement.

  • Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

Google Play. If you got the app from Google Play, Google Play's terms also apply to your download. Google is not responsible for the app.

18. Suspension and Termination

You may stop using Sammurai, cancel Sammy Plus, or delete your account at any time.

We may suspend, restrict or close your account if we reasonably believe you have broken these Terms, if you are under 18 or outside the United States, if your use creates a risk to others, to Sammurai or to the Service, or if the law requires it. Where it is safe and lawful, we will tell you why.

19. Deleting Your Account

You can delete your account in the app (My Account → Delete my account) or on the website at any time. Google Play users can also use the deletion page linked from our Google Play listing, or write to info@sammurai.ai.

When you delete your account, your Sit Downs, recordings, transcripts, clips, profile and what Sammy learned about you are deleted. Recordings and their files are deleted within 30 days. Some records are kept for a limited time, as the Privacy Policy explains. What deleting your account does to a Sammy Plus subscription is set out in Section 9.7.

20. Disclaimers

Sammurai is provided on an "as is" and "as available" basis to the maximum extent permitted by law. Sammurai does not guarantee uninterrupted availability, error-free operation, or that every feature, output, recommendation, or integration will always be accurate, secure, or available.

21. Limitation of Liability

To the maximum extent permitted by law, Sammurai and its affiliates, owners, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to your use of the Service.

22. Changes to These Terms

We may update these Terms from time to time. The date at the top shows the latest version. If a change is material, we will give you notice through the Service before it takes effect, and we may ask you to accept the updated Terms before you continue. Changes to the price of Sammy Plus follow Section 9.6. If you do not agree to a change, stop using the Service and cancel any subscription before the change takes effect.

23. Governing Law and Courts

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be heard in the state or federal courts located in the State of New York, and you and Sammurai consent to the jurisdiction of those courts. Nothing in these Terms limits any rights or remedies you have under consumer-protection law that cannot be waived.

24. General

  • These Terms, together with the policies they mention, are the whole agreement between you and Sammurai about the Service.

  • If any part of these Terms is found unenforceable, the rest still applies.

  • If we do not enforce a term straight away, we have not waived it.

  • You may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition or sale of assets, with notice to you.

25. Contact Us

Sammurai, Corp., 10 Maple Street, Port Washington, NY 11050, United States.